Elliot and I wanted to follow up with you regarding our recent trip to London.
We had a wonderful time, every moment, every experience – all of it. Simon Thomas is responsible for us being able to say that. Lisa, you have a remarkable gift to be able to recognize true talent. Simon’s gifts cannot be taught.
As a concierge he was attentive, but not intrusive. He was friendly, yet professional. He listened carefully, then followed thorough. His attention to detail – even the very smallest – was evident throughout our trip. Our itinerary was flawless, right down to the time we should leave our apartment in order to catch the underground. It was clear he did a great deal of advanced preparation to which we were the true recipients.
SimonThomas checked in with us briefly each day to remind us he was available should any need arise and confirm our appointments for the following day. Wherever we arrived, be it lunch, a tour, an activity – all were aware of our arrival and requests and were fully prepared. Whether it be a specific table, food (caviar at lunch), occasion (our anniversary), activities (rubbing at St. Martins with a private alcove all set up with tea and treats upon our arrival) – I could go on and on – but the point is the same – Simon did a remarkable job that only happens by paying very close attention.
But more than that, he demonstrated a true personal desire that we have a wonderful time. Really, that’s the part you can’t teach someone – the motivation to do a top-notch job, not so you get accolades, but because it’s important to you in your heart to get it right and take pride in a job well done. That’s the reward. Simon went above and beyond, not out of obligation or because it’s his job, but because he really wanted to.
As a guide he was knowledgeable, interesting and informative, but not ever a know-it all. Simon Thomas has a wonderful quiet confidence, yet a very humble and warm manner about him. He moved about at our pace and never rushed us or stressed about sticking to the itinerary. There were many times that we veered him off course – wondering what was down a little pathway, what that marking was on a building – he just rolled with it all. And he stuck with us throughout the entire day – even when it got to be approaching evening – I believe we parted ways – after being delivered safely back right to our doorstep with groceries in hand to make dinner – around 7:30 pm (having met up that morning at 8:30 am with updated itinerary in hand and an assortment of tickets/reservations to hand off to us). He never tired and was relaxed and an absolute delight and pleasure to be with the entire day.
Lisa, we were thrilled with your services when we visited Paris and our hope was that our visit to London would be as fantastic. What we did not anticipate was that it would be even better – we didn’t know that was possible. But as a team, you and Simon have left us with wonderful memories that will last a lifetime. Thanks to you.
You will hear from us again. We will continue to recommend you highly and tell others they should look no further.
Our very best to you and Simon,
Judy and Elliot”